Assistant, Industry Services

This is a Full Time Job

Reporting to the Senior Manager, Industry Sales Services, the Assistant, Industry Services will be responsible for organizing Festival access for professionals representing films in Official Selection at the 2024 Toronto International Film Festival. This will include the administration of accreditation for a film’s producers and sales agents as well as the negotiation and organization of ticket requests from the film’s primary rights holders for sales and promotional purposes.

RESPONSIBILITIES:
• Act as first point of contact for professionals provide customer service over email and phone in a courteous and efficient manner
• Process accreditation application requests in an efficient and accurate manner.
• Process and troubleshoot payments including credit card transactions, invoices, refunds, and group payments through TIFF’s e-commerce tool
• Support outreach to industry partners, guilds, colleges, and universities to cultivate new audiences and grow TIFF’s Industry activities for the Festival.
• Support transfer of data and organization to internal production teams teams managing online platforms
• Provide assistance for the timely and accurate production of industry passes
• Administratively support various initiatives across the services vertical including but not limited to, financial reporting and reconciliation, hospitality and travel support, communications,and the sorting and delivery of accreditation to professionals.
• Support administrative tasks related to complimentary passes for contractually obligated stakeholders both internal and external
• Attend weekly team meetings and contribute as needed in regards to individual tasks/portfolio
• Write a detailed post-mortem.

JOB GRADE & SALARY:
• Job Grade 1
• $20-$22 per hour

TARGET CONTRACT DATES:
• July 2 - September 15

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Proficient in Google Suite and Excel
• Strong professional communication and client relationship skills
• Ability to troubleshoot difficult situations with tact and diplomacy
• Quick learner of new technology and complex workflows
• Proven strong administrative and organizational skills
• Fluency in foreign languages considered a strong asset
• Previous film industry, festival, or hospitality experience considered an asset
• Ability to work well under pressure and adjust to changing client needs
• Adaptable to a flexible work schedule including some evenings and weekends
• Available for work every day of the Festival (September 5–15 inclusive).

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Friday June 14 at 5pm .

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application proc