Manager, Industry Sales

This is a Full Time Job

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

MANAGER, INDUSTRY SALES & SERVICES

The Manager, Industry Sales & Services is accountable for the year-round oversight of Industry related business development including accreditation, advertising, exhibition, partnerships and services. They are responsible for growing TIFF’s industry community while delivering high-level customer service and communication strategy for TIFF’s professional audience.

RESPONSIBILITIES:
• Develop revenue flows of industry pass and promotional sales to meet departmental revenue targets.
• Engage in contractual negotiations with national agencies, trade magazines, B2B platforms and industry partners creating new sales opportunities for both year-round and festival.
• Develop, implement and produce mass external communications and solicitation strategies on a monthly, weekly and daily basis that promote industry team initiates, programming and sales opportunities.
• Develop outreach strategies and manage industry initiatives that grow revenue, attendance numbers and overall engagement with both diverse professionals as well as the identified industry community groups.
• Act as representative at various interdepartmental meetings to drive collaboration and communication related to the fulfillment of partner, funder, reciprocal exchange obligations and overall professional experience at the festival.
• Support Senior Manager with the development of the industry guest invites, protocol ticketing and VIP accreditation including implementation of invitations, outreach and customer relations to key stakeholder groups.
• Ensure all benefits related to passes and promotional sales are delivered as promoted or contracted
• Design, distribute and analyze customer satisfaction surveys.
• Participate in the seasonal hiring, onboarding, training and coaching of a globally oriented team of sales and services professionals, developing portfolios and in depth training materials to ensuring departmental, team and individual goals are achieved

JOB GRADE & SALARY:
• Job Grade 3
• 60,000-78,000

TARGET CONTRACT DATES:
• March 1, 2025 - October 24, 2025

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to May)
• Minimum 3 days (June to October)
• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:
• Degree in arts management, arts administration or commerce considered an asset
• Minimum of 3 years experience working with staff and delegating responsibilities
• Minimum 5 years’ experience in Canadian and International Industries with ability to demonstrate
• 3 years of demonstrative senior customer service experience or stakeholder relationship managements
• Demonstrable knowledge of domestic and international distribution, sales activities, national promotional agency networks, funding practices, co-productions as well as international film festivals and markets
• Exceptional business writing skills with attention to detail, including but not limited to e-mail marketing and promotional copy generation.
• Strong ability to communicate professionally and tactfully
• Demonstrative ability to listen to client feedback as delivered and work to meet stated objectives
• High level customer relations skills with comfort in speaking to difficult circumstances.
• Ability to think critically and anticipate issues or opportunities and proactively propose solutions to address them.
• Ability to work well under pressure and make quick but informed decisions
• Previous film industry, festival, or hospitality experience considered an asset
• Strong interpersonal skills and a demonstrable highly professional attitude with clients
• Fluency in foreign languages considered an strong asset
• Adaptable to a flexible work schedule including some evenings and weekends

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of Wednesday January 22, 2025

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.