Communications Coordinator

This is a Full Time Job

Member Summary

Quick Summary (full description below):
Vibee is seeking a Communications Coordinator to manage website content, customer service communications, and email/SMS campaigns for live event experiences. This hybrid role is based in Las Vegas, NV, and involves operational execution of communication strategies.

• Years of Experience Required: Not mentioned
• Salary: $21.50 - $26.00 USD per hour
• Workplace Requirements: Hybrid, based in Las Vegas, NV; requires evening/weekend hours, travel may be required domestically and internationally
• Education Requirements: Bachelor’s degree or equivalent experience
• Hard Skills Required: Proficient in Microsoft Office, Google Suite, email platforms (e.g., SendGrid, Hive), SMS platforms (e.g., Attentive), project management, content management
• Soft Skills Required: Strong verbal and written communication, organizational skills, multitasking, attention to detail, ability to work independently and within teams
• Preferred Skills/Experience: Experience in the entertainment industry, familiarity with Airtable for customer service databases, ability to handle sensitive matters

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Full Posting

Company Name: Vibee
Job Title: Communications Coordinator
Location: Las Vegas, NV

Position Overview:
The Communications Coordinator will be responsible for building and maintaining website content, managing customer service communication templates, and handling email and SMS marketing campaigns. This role also supports segmentation and targeting of recipient groups for tailored communications.

Responsibilities Include:
• Content Management:
- Build and update event micro-sites, ensuring content is accurate and engaging
- Assist in creating and editing copy decks for communications
- Maintain customer service communications databases using Airtable
- Ensure templates adhere to brand guidelines

• Email and SMS Communications:
- Draft, format, and schedule e-newsletters and marketing emails through platforms such as SendGrid and Hive
- Distribute transactional messages (e.g., purchase confirmations, event reminders)
- Handle SMS communications through platforms like Attentive, targeting specific recipient groups

• Segmentation and Targeting:
- Segment recipient groups based on demographics, behavior, and engagement
- Ensure communications are targeted effectively

• Operational Execution:
- Ensure timely delivery of communications by managing project deadlines
- Coordinate with team members to meet timelines

• Collaboration and Coordination:
- Work closely with the Communications Manager and other departments to implement communication strategies
- Gather feedback and optimize communication performance

• Quality Assurance:
- Proofread all communications for accuracy, clarity, and brand consistency
- Perform quality checks to ensure error-free delivery

• Continuous Improvement:
- Suggest improvements based on feedback and industry trends
- Support hiring, onboarding, and training of team members

Qualifications:
• Experience in a communications role, preferably within the entertainment industry
• Proficiency in Microsoft Office, Google Suite, and communication platforms such as SendGrid and Hive
• Strong project management skills and attention to detail
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent experience

Work Environment:
• Must be able to tolerate loud noise levels and work in busy environments during live events
• Willingness to work evenings and weekends as needed
• Must be able to travel domestically and internationally, with a valid passport

Compensation:
The hourly rate for this position is $21.50 - $26.00 USD, based on location and experience. Compensation details are a good faith estimate for applicants in Nevada.