Ticketing & Platform Manager

This is a Full Time Job

Vibee - Ticketing & Platform Manager

THE ROLE

Vibee is seeking a Ticketing and Platform Manager/Coordinator to support the Ticketing and Platform team. The Ticketing and Platform Manager plays a pivotal role in the seamless management of Vibee's ticketing operations. This individual will be responsible for overseeing all aspects of event ticketing and sales platform management, ensuring that multiple projects with overlapping deadlines and deliverables are executed efficiently. The ideal candidate is highly organized, thrives under pressure, and has a deep understanding of ticketing systems, box office management, and event logistics. This role demands expertise in collaborating with multiple internal teams and external partners, as well as exceptional administrative skills to meet the complex needs of Vibee's high-profile events. This position reports to the Director, Ticketing and Platform.

RESPONSIBILITIES
• Monitor and track ticket sales for all events, producing comprehensive sales reports and distributing timely updates to key stakeholders
• Collaborate with the Event Programming Coordinator to structure and maintain event builds on the Vibee sales platform, ensuring accurate and up-to-date event listings and ticket availability
• Develop and execute ticketing strategies in partnership with internal and external stakeholders to meet unique client needs, including reserved seating, VIP packages, and premium event spaces
• Manage ticket inventory and holds for all events, both on-platform and off-platform, ensuring appropriate allocation and availability for various channels.
• Monitor Airtable and other internal systems on a daily basis to make requested order adjustments, ensuring proper package fulfillment
• Support onsite ticketing operations during events, including overseeing box office activities, troubleshooting ticketing issues, and managing guest access where required
• Ensure smooth internal order management by managing group ticket orders, special requests, and large-volume sales for Vibee events
• Assist in seating assignments for events with reserved seating, ensuring accuracy and customer satisfaction
• Document and maintain Vibee's ticketing standard operating procedures (SOPs) to ensure consistency across all ticketing operations
• Develop relationships with ticketing integration partners and their internal teams to maintain operational efficiency and troubleshoot any integration challenges.
• Liaise with the Vibee Experience team to coordinate package fulfillment and ensure seamless guest experiences across events
• Work with the Properties team to maintain hotel information and manage inventory adjustments, ensuring proper coordination of event accommodations
• Coordinate closely with event production teams to ensure ticketing aligns with event capacity, production needs, and onsite logistics
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
• Prepare and distribute sales summaries, ticketing insights, and forecasting reports to key departments to aid strategic decision-making
• Ensure platform compliance with all regulatory and financial standards, including accurate tax application and data privacy protocols
• Provide ad hoc project support for special initiatives and new platform developments as assigned by the leadership team
• Proactively identify process improvements to streamline ticketing workflows and enhance efficiency
• Other duties as assigned

QUALIFICATIONS
• 4+ years of experience in the music, concert, and/or event industry
• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Bachelor's degree from an accredited university or comparable work experience.
• Excellent inventory and project management skills
• Strong critical thinking skills with the ability to apply ticketing strategies to out-of-the-box, high pressure situations
• Outstanding reporting and analysis skills
• Impeccable organizational skills
• Ability to prioritize, organize, problem solve, follow-up, and communicate
• Excellent interpersonal and communication skills
• Proficiency in spreadsheets, Google Suite, Microsoft Office, Airtable, and Asana
• Must be an active problem solver, instilled with a sense of urgency for projects large and small
• Superior oral and written communication
• Ability to work in a fast-paced environment
• Ability to travel extensively and work evenings and weekends, as required
• Must be able to work under pressure to meet strict deadlines

WORK ENVIRONMENT
• Must be able to tolerate loud noise levels & busy environments
• May work in drastic temperature climates
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing and able to travel extensively both domestically and abroad
• Must be able to continuously stand or walk
• Must be able to bend, squat, climb stairs and lift frequently
• Must be able to lift up to 20 pounds occasionally
• May occasionally walk on slippery or uneven surfaces
• Position will expose candidate to sensitive company information and so must maintain strict confidentiality
• Must exercise the utmost discretion in dealing with staff, vendors, and business associates regarding sensitive matters

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Salary Range: $60,000.00 - $80,000.00 USD

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.