NOC Support Technician

This is a Full Time Job

THIS IS A 24/7 NOC AND WE HAVE SEVERAL SHIFTS AVAILABLE THAT REQUIRE WORK OVER THE WEEKEND

Overview:
The NOC Support Technician is responsible for providing essential network monitoring, problem identification and resolution as well as acting as the company technical interface for all Vubiquity NVOD, Linear and VOD services and ancillary service offerings to Vubiquity affiliates and providers. Also to follow written and verbal operating procedures and instructions and directions as related or directed by Vubiquity supervisors or management staff.

Responsibilities:
-General knowledge of terrestrial and satellite communications systems and network monitoring, verification of network health through the use of test procedures and tools, problem identification isolation and resolution of Vubiquity networks faculties and equipment as well as third party networks and components.
-Possess excellent verbal communication skills, Generate written communications, shift notes and other documentation to ensure effective cohesive communication with other Vubiquity NOC shift personnel and additionally, opening/closing Trouble Tickets & Action Item files, which explain specific and general problems that have been encountered during previous or current shift.
-Operating as a CSR (Customer Service Representative) interface
-Ability to understand operational situations, configurations and problems related or described in-person and telephonically. And subsequently, have the ability to effectively work through scenarios and offer suggestions and/or relay technical information either in-person or telephonically while maintaining a professional attitude and demeanor.

Additional Responsibilities:
-VOD, Linear and Internal network monitoring
-Technical and Media support for all affiliates and Providers
-Configuration, deployment and operational health of all VOD systems
-Technical incident documentation

Qualifications:
-Microsoft MCSE, Cisco CCNA, Microsoft Certification(s) and/or Cisco training a plus
-Experience with LANIWAN, VPN's, IPSEC, Cisco Routing

VUBIQUITY's dynamic employees take tech and entertainment to the next level! VUBIQUITY connects content owners and video providers to deliver entertainment to viewers on any screen. If you're looking for exciting opportunities in the fast-paced world of digital and OTT distribution, providing cutting-edge media services, look no further. We work with over 600 leading film studios, TV networks, independent producers and MCNs, to bring premium content to over 750 global video distributors. We have been recognized as one of the fastest growing technology companies by Deloitte for the last three years and recently made Built In LA's list of ''Top 100 Tech Employers in LA''. We also offer outstanding wellness opportunities including on-site trainers, fitness classes, educational seminars, and other events to help you flourish and excel. If you want to challenge yourself and grow your career, then join the VU from the top! VU yourself at VUBIQUITY.