Summer Paid Intern - Technical Support

This is a Full Time Paid Internship


The Internship Program
Have you wondered how your skills and talents could translate into the world of animation? Our Internship Program dives into the craft, technology, and operations behind our animated films while developing your skills and connecting you to industry mentors. You'll learn what it means to be a part of a collaborative team and how your unique talents can grow within our studio. Find yourself immersed in hands-on projects and learning guided by our artists, technologists, and production leaders.
Am I Eligible?
• At the time of application, you must be enrolled in an accredited college/university, taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR currently participating in a Disney College Program or Disney Professional Internship
• Must be at least 18 years of age
• Must not have completed one year of continual employment on a Disney internship or program
• Must possess unrestricted work authorization
• Must provide full work availability
• Program Length: The approximate dates of this internship are May/June - August/September 2023
• Interns must be fully available for the duration of a 12-week assignment.
• Please note the safety and well-being of our teams is very important to us. Based on government recommendations, we will determine whether this program will be in-person at our Burbank, CA studio or virtual in the coming months.

For our 2023 programs, we are committed to providing mentorship and development. Walt Disney Animation Studios' Internship Program provides emerging talent with an immersive view of animation through educational seminars on craft and filmmaking, reinforced by individual and technical projects.

Job Summary:
The Desktop Services team provides tech support to the studio and drives the engineering behind our user-device experience. Desktop Services comprises our Helpdesk, which provides front-line support; our SysOps team, which provides support for hardware device configuration and installation; and our Desktop Engineering team, which specializes in the desktop experience for our many user workflows in the building or working remotely. The teams are made up of Technical Support Engineers (TSEs), Systems Administrators, and System Engineers.

Recent efforts the Desktop Services team has driven include upgrades to our high-end user desktop computers, laptops, and mobile devices, including hardware and software, onboarding of 200+ newly hired staff for WDAS, and major improvements to our work-from-home systems that enable artists to access workstations within our studio environment securely.

You will join the Desktop Services team as a team-based intern to participate in the team's daily processes. You will work closely with the team manager and team members to learn and assist with various support tasks and larger projects and initiatives related to the user desktop experience within the animation studio. By the end of the term, you will be intimately familiar with WDAS and many of its inner workings.

The ideal candidate would have a general interest in technology and a passion for helping others but also be interested in a relevant area of study, like computer science, engineering, or animation.
Key Qualifications:
• Familiarity with macOS and Windows operating systems
• Ability/desire to learn the basics of other operating systems, like Linux
• Familiarity with computer hardware concepts, such as hard drives, memory, processors, etc
• Familiarity with mobile devices such as the iPad and iPhone and mobile operating systems like iOS
• Familiarity with some artist tools and workflows, such as image manipulation software, animation tools, video editing programs, etc
• Passionate about helping others with technology

The pay rate for this internship is $30.00 per hour.