Temp - Manager, Ecommerce Site Operations

This is a Full Time Job

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
• Curiosity: We do our best work when we're immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

WMX, Warner Music Group's culture-driving media, creative content, and artist services' division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. The Global Commercial Operations team drives business success through consistent delivery practices. Our team creates flexible project management frameworks that provides governance, encourages collaboration, and streamlines workflows. We oversee programs and projects that reaches millions of fans globally.

Your role:

As an eCommerce Operations Manager you will be a key part of our global business, positioned within our Global Commercial Operations department. eCommerce Ops is responsible for daily operations of artists' webstores. You will be working with Store Managers, as well as our Customer Service and fulfilment teams to ensure customer satisfaction is met in all aspects. We're looking for candidates with eCommerce Operational experience. You'll need to have a great eye for detail, be quick to learn & able to prioritize your workload while comfortable in a fast-paced environment. A passion for music is a plus.

Here you'll get to:
• Ecommerce Platform Configuration:
• Manage the configuration and setup of our ecommerce platforms (Salesforce Commerce Cloud and Shopify) to ensure accurate product listings, pricing, promotions, and availability.
• Update and maintain store content such as the product catalog (price, descriptions, imagery, and other attributes), banners, and FAQs.
• Perform thorough testing / QA for store and production launches, including links, banners, and promotions are functioning as expected.
• Work with the technical team to implement changes and enhancements and to identify areas for improvement, ensuring optimal functionality, user experience, and site performance.
• Product Presentation:
• Partner with the merchandising / store manager team to:
• Curate the homepage and organize product categories and collections for an optimized navigation
• Ensure that the product descriptions provide accurate and comprehensive information that addresses customer questions and concerns. They should also be crafted with SEO best practices in mind.
• Execute visual merchandising strategies to showcase new releases, featured products and promotions effectively.
• Optimize product sorting and filtering options to enhance customer browsing and search experiences.
• Campaign Execution
• Collaborate with the merchandising / store manager team to understand the goals, objectives, and messaging for new releases, campaigns, and promotions.
• Execute the timed launch of the campaign according to the predetermined plan and schedule, ensuring all elements are activated accurately.
• Inventory Management
• Work with the merchandising / store management and warehouse inventory management teams to:
• Ensure accurate product availability and stock levels on the ecommerce platforms
• Assist in setting inventory thresholds and safety stock levels
• Synchronize inventory updates with order processing to reduce the risk of overselling
• Continuously monitor and track weekly sales on new album releases to ensure chart numbers are accurate while identifying any sales discrepancies.
• Utilize our reporting tools to deliver detailed sales reports to store managers such as artist revenue, promotional performance, or individual product sales.
• Be the liaison between store managers, customer service, and fulfilment teams to track product delivery on new releases to ensure products are on schedule to fulfil in a timely fashion.
• Collaborate with customer service to communicate with customers on any expected delays or production defects to ensure customer satisfaction.

About you:
• 3+ years of demonstrated experience in Ecommerce platforms (particularly in Salesforce or Shopify)
• Basic understanding of HTML and CSS
• Proficient in Excel with strong analytical skills
• Exercise extreme attention to detail and organizational skills (critical)
• A strong communicator with ability to convey information efficiently across multiple teams
• Demonstrate your qualities as a self-starter with problem solving skills
• Thrive in a very time-sensitive, deadline-meeting capacity
• Ability to adapt smoothly to shifting priorities
• Responsible with sensitive/confidential info
• Available to work outside of standard work hours for time-sensitive business needs

We'd love it if you also had:
• You have a passion for music and entertainment
• You are experienced with task management applications such as Asana or JIRA
• Bachelor's Degree preferred – with a concentration in Business, Merchandising, Ecommerce or related field
• Working experience in the music industry

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

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